Privacy Policy

Privacy Policy

• The term ‘Site’ refers to this website.
• ‘App’ or ‘Apps’ refers to mobile applications operated by Health Results Ltd.
• ‘We’, ‘us’ refers to Health Results Ltd.
• ‘You’ refers to the customer.
• You express your consent to this Privacy Policy by using our Site. You consent to the collection and use of this information as detailed below. If you have any questions about this Privacy Policy or the Site, please contact support@HealthResults.com

This Site is operated and managed by Health Results Ltd. This Privacy Policy explains how we use and protect your personal information. You express your consent to this Privacy Policy by using our Site. If you have any questions about this Privacy Policy or the Site, please contact us.

Scope

This Privacy Policy describes how we handle your personal information for our services available through our Site and Apps. By using this Site, Apps, or by registering as a customer, you accept the terms of this Privacy Policy, and in doing so, you expressly consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Collection

You can browse the Site or Apps without telling us who you are or revealing any personal information about yourself. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers located in the United Kingdom and you are no longer anonymous to us. Where sensitive data is stored, it is held in an encrypted form, only readable by programs that are themselves protected by password and by access point.

We may collect and store the following personal information:

Email address, physical contact information.

Credit/debit card information (see below on ‘credit/debit card information’).

Transactional information based on your activities on the Site or Apps – such as bidding, buying, and content you generate or that relates to your account.

Delivery, billing, and other information you provide to purchase or deliver an item.

Community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us.

Computer sign-on data, statistics on page views, traffic to and from the Site, and ad data.

Other information, including your IP address, browser, operating system, domain name and time, and other standard web log information.

Membership information

You can register as a member at no cost or obligation to you. Registering as a member requires you to enter an email address and password (‘Membership Information’). When you become a member, we assign you a Customer Number and store the date of membership. On the membership form, you may opt out of receiving any newsletters that we may send. If you do not opt out when joining, we will send newsletters to you as they are created. On each newsletter, you will be given the facility to opt out of receiving future newsletters. This information is made available to our operational and marketing staff. Please note that all of your activities on the Site will be traceable to your Customer Number.

Contact information

When entering into a sales transaction we will require – in addition to the Membership Information – certain contact information. This extends your membership record to include your name, address, and telephone number.

Delivery information

When goods are to be delivered, we need to have delivery details, so we will require you to provide a delivery name, address, and telephone number. This information may also be shared with any courier company that we may use for the delivery of the goods.

Credit/debit card information

When paying for goods or services via credit card, we require you to enter your credit card number, expiration date, card type (MasterCard, Visa, etc.), card holder name, and card security code. This information is entered directly on to a page hosted by our credit card payment processing provider, a PCI DSS Level 1 certified facility, who store these details in encrypted format and provide us with a 'token' that we store and use to refer to the card for transactional purposes. They also provide us with the first six and last four digits of the card number, the card holder name, and the expiration date which we store to assist in identifying which card you wish to use in the future. We do not store the full credit card number at any time. Due to our use of the 'token' system, card information does not need to be made available to our operational staff and it is not possible for any of our staff to obtain full credit card information.

Order information

When you place an order, we will keep a record of the type(s) of item(s) purchased, the quantity, pricing information, and any delivery cost. For analysis purposes, we also store the date the order was placed and the date it was shipped. This information may be made available in summary, non-specific form to any of our business partners by way of analysis or the payment of royalties and/or licences in the supply of such goods. At the end of placing the order, we may ask you to enter certain simple pieces of marketing information to help us develop our business. You can elect to not enter this information.

Use

Our primary purpose in collecting personal information is to allow for payment by credit or debit card while providing you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

Provide the services and customer support you request.

Resolve disputes, collect fees, and troubleshoot problems.

Prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions of Sale and policies.

Customise, measure, and improve our services and the Site's content and layout.

Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences.

Compare information for accuracy and verify it with third parties.

Our disclosure of your information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety.

We may also share your personal information with:

Members of our corporate family to help detect and prevent potentially illegal acts and provide joint services (our corporate affiliates will market only to users who request these services).

Service providers under contract who help with our business operations, such as fraud investigations, bill collection, order fulfilment, shipping, affiliate and rewards programmes and co-branded credit cards.

Other third parties to whom you explicitly ask us to send your information or about whom you are otherwise explicitly notified and consent to when using a specific service.

Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity – in which cases we will disclose name, city, telephone number, email address, User ID history, fraud complaints, and bidding history. Additionally:

If we legally segregate some or all of our business, your information may be transferred within the segregated business.

Cookies

We use ‘cookies’ (small files placed on your hard drive) on certain pages of the Site to reference information stored on our server, such as member details and any preferences, in order to improve your browsing experience. Cookies are also used to track user's behaviour on our Site for analysis purposes, so that we may work towards offering a better service to our customers. Third party referrals to our Site, from either their website, from a dedicated link elsewhere, or from a printed URL are recorded using a cookie, which enables us to pay any commissions due to the referrer for your visit to our Site. Cookies are stored in the server logs and their contents are stored in the Site's database. Browsing behaviour, in anonymous form, may be made available to our marketing and operational staff and may be relayed to any business party in the interests of improving our services. We do not profile individual customers using cookies.

A few important things you should know about cookies are that:

We offer certain features that are only available through the use of cookies.

We use cookies to help identify you and maintain your signed-in status.

Most cookies are ‘session cookies,’ meaning that they are automatically deleted from your hard drive at the end of a session.

You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.

In the event that we host any third-party content on this website, you may encounter cookies from third parties on certain pages of this website that we do not control.

Surveys, questionnaires & competition entries

From time to time, we may invite you to take part in surveys, questionnaires or a competition. These will obviously take different forms, but will all involve the capture of answers and other personal information – typically name and email address. Competition entries will be made available to our operational staff so that winners may be selected. Other information will be made available in summary form to our operational and marketing staff. Such information may be made available to business partners, particularly where a third party is organizing or sponsoring the event. If this is the case, you will be made aware of the arrangement and in what form your data is to be passed on.

Unsubscribe

To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of any of our marketing emails and you will be opted out of all email communications.

Account protection

Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by logging into the Site or Apps. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Should you so wish, and upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with law, prevent fraud, collect any monies owed, resolve disputes, troubleshoot problems, assist with any investigations, and take other actions otherwise permitted by law.

Security

We take the issue of security very seriously. We have established security measures throughout our Site and Apps as a way to protect our information and facilities, and in so doing we protect your information. Where personal information is entered on and transmitted to our Site, this is done using Transport Layer Security (TLS or HTTPS) encryption technology. All of our operational and administration facilities have tightly restricted access to protect your privacy. Access to these facilities is only available over a Virtual Private Network which uses high levels of access restriction and encryption. In addition to this, sensitive information is stored in an encrypted form. Our employees are aware of their responsibility to protect your personal information.

While we treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure, there is a possibility that third parties may unlawfully intercept or access transmissions or private communications.

Third parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. We will never sell personal information or share any personal information with third parties that are unrelated to us. Data which has been aggregated from information – so that it is expressed in a broad, non-personal manner – may be relayed to third parties from time to time in order to better serve our customers.

Linking to other websites

Our Site and Apps may contain links to other websites. Please note that when you click on one of these links, you are clicking to another website. We strongly advise you to read the Privacy Policy of these linked websites as it may well differ from our own. Once you leave our Site and enter another website, we cannot be responsible for the privacy or protection of any information you transmit or provide.

Accuracy of our site

We make every effort to ensure the accuracy of our Site and Apps, both in its operation and its content. If you discover any errors or omissions, please email the details to: support@HealthResults.com

Changes to our Privacy Policy

We reserve the right to change our Privacy Policy from time to time as the business evolves. Where a revision is made to the policy the revised policy will be posted to our Site. Such changes to our Privacy Policy shall become effective immediately upon posting the changes on our website.

Complaints procedure

If you are unhappy or unsatisfied with why and how we have used your personal data, you can contact us by sending an email to support@HealthResults.com or by writing to us at this address:

Barry Wiggins, Health Results, Unit 2D, Eagle Road, Redditch, B98 9HF

Mobile Terms of Service

The Health Results mobile message service (the "Service") is operated by Health Results (“Health Results”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Health Results’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Health Results through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Health Results. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to HealthRslts or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Health Results mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to HealthRslts or email support@healthresults.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.